The Business Services Guide allows you to transact business online and request information with these services. The ability to monitor the health of business services is a key advantage of having a service-aligned” view of IT. Underpinning this service-aligned view is a concise, accurate, real-time mapping of applications, their supporting IT components, and their inter-relationships.
An IT service may not be customer-facing, for example an IT service which is seen as ‘back office’ as it supports the execution of an internal business process, such as the support for a billing process which the Finance department would own and manage.
The core of leading operators’ virtualized customer premises equipment (vCPE) strategies, the SkyLIGHT platform automates service deployment with centralized provisioning—assured by activation testing, real-time SLA monitoring, visualization, and reporting.
In particular we pay attention to the similarities and differences between sourcing business and software services, the alignment between service management & engineering and sourcing & purchasing, the role of sourcing in the transformation of an organization towards a service-oriented paradigm, the role of architectural approaches to sourcing in this transformation, and the sourcing of specific services at different levels of granularity.
There are several new features in Fusion Middleware 11g that …